May 24, 2019 2 min read
The TeaZa VIP Mobile Club is an SMS text alert program that sends customer service and exclusive promotional text messages to TeaZa customers who’ve opted in as mobile subscribers. With the new program, customers can not only conveniently communicate with TeaZa customer service team members about the status of their tobacco-free pouches order, but they can also receive notifications about special offers and promotions.
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A: No. Offers are exclusive to VIP Mobile Club subscribers, and subscriptions require a cell phone number to opt-in and receive notifications via text message. If you don’t have a cell phone, sign up for our newsletter list.
A: Yes, you must opt into the program to receive the exclusive offer codes.
A: If you are a VIP Mobile Club subscriber and still haven’t received your offer via text from shortcode 55702 (US only). Sometimes it takes a moment to receive the offer due to high volume. In addition, please make sure you haven’t texted keywords like “STOP” to 55702. Also, some wireless providers, such as Sprint or T-Mobile, may block shortcodes, in which case you’ll want to give them a call to clear things up. You also need to make sure you’re entering a valid mobile number. Our system doesn’t support Google Voice or landlines.
A: Mobile offers are only available via a mobile device. Offers are delivered exclusively via text message.
A: Yes. You can communicate with TeaZa customer service through the VIP Mobile Club customer service line by texting “HELP” to (727) 498-4679 during business hours (M-F 9 a.m. – 5 p.m. EST.)
A: Most offers include expiration date information within the text message. Contact our client services department for more information.
A: If you’d like to opt-out, simply text “STOP” to (727) 498-4679 or shortcode 55702.
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